Support

Have a Question?

Read on for details about products, performance, purchasing, shipping, warranty, and more.

What is the power generation and efficiency of each Solar Cladding panel?
The efficiency of Mitrex cladding is 22% which is comparable to traditional solar panels. Each panel can go up to 20/watt PSF. Factors such as colour and pattern can affect power generation. For more information about our technology visit the Mitrex Technology page.

 

How does the cladding attach to the building?
Our Solar Cladding is a ventilated, rainscreen system that does not require special installation as it works the same as typical rainscreen systems. There are also various attachment options available and our team will always work with your architects to meet any unique requirements and specifications. For more information, visit our Systems page.

 

What are the cladding panel size options?
We can do any size based on a client's design or specifications. Mitrex works with architects and designers to ensure all of their needs are met. For more details visit our Cladding Design page.

 

Can your solutions be applied to new builds and retrofits?
Yes, all of our solutions can be applied to both new builds or retrofits. Our solution will not only improve the aesthetic of the building but also the insulation, r-value and energy savings. Mitrex Solar Cladding can be over-cladded or re-cladded for retrofit projects. To learn more, visit our New Builds and Retrofits page.

For Solar Roofing & Solar Siding, how does the installation works for single-unit residential housing?

For Mitrex Solar Roof, we provide panels that match the design of traditional roofs, and that have the same connections, brackets, and wiring. Mitrex Solar Roof also has the same installation processes compared to traditional rooftop solar panels and can be installed by any certified solar installer. For Solar Siding, we provide the interlocking channels that attach the back of the panels to the existing wall, making installation simple. To purchase our Solar Siding and Solar Roof visit the Mitrex Shop.

 

Can Mitrex technology be used on all the vertical walls and elevations, or just on the south wall (for the northern hemisphere)?

Our philosophy is that every surface touched by the sun can generate solar electricity. Using Mitrex on all vertical walls is more advantageous than using alternative materials such as brick or concrete. A wall that is generating some electricity is better than a wall that is doing nothing. Depending on the direction the wall is facing, the efficiency is affected. For more details visit our BIPV Energy page.

 

Does the colour or design impact the power generation?
Yes, the design and colour can affect the efficiency of the panels. However, through our advanced research and development, our team has engineered colours to maximize power output. We also compensate for energy loss with anti-reflective and anti-soiling coatings that improve efficiency. Typically, the darker the colour the more power is generated. For more information, visit our BIPV Energy page.

 

Do you have more colour or design options available that may not be on your website?
Yes, we can match any design. We encourage you to bring us your design and colour so that we can fully customize it for you and bring your vision to life. Visit the Mitrex sample library or schedule a meeting to discuss your design ideas.

 

What is included in your price? Do you cover the entire scope of work for the exterior? 

Yes, we cover the entire scope of work for the building envelope. Our full turnkey services are included in our price, such as: scheduling, manufacturing, materials, insulation, blue-skin, framing, caulking, installation, and warranty (including electrical components and connections).  For more details visit our Turnkey Services page. 

 

Do you only handle the solar areas of the building, or do your services include the entire building facade, including non-solar areas?

Mitrex handles the solar products, as well as all the necessary non-solar panels or glass to ensure the entire building envelope is complete, including soffits, flashing, window and balcony edges, and more. We offer complete services to make it easy to adopt solar.

 

How does Mitrex price its BIPV solutions?

We offer our clients two types of pricing models from which to choose, depending on their own needs and preferences. 

Mitrex Power Agreement (MPA)

Our Mitrex Power Agreement pricing model, allows clients to own the solar system (applicable for cladding, windows, and railings) while Mitrex owns the energy that the system generates. This way we can lower the upfront cost of the materials for our clients and share the revenue from the produced energy with the client.  

Direct Purchase Agreement (DPA)

Our second pricing model, DPA, allows clients to completely own the solar system as well as the energy that is generated. This model involves a higher initial investment but has a very favourable return on investment and a very short payback period. For more information please see our Cost page. 

 

Do you offer a warranty?

There is a 25-year hardware warranty and we guarantee that after 25 years, the minimum efficiency will be 80% of the original energy generation.

 

For B2B, will you do our tax incentive analysis for us?

Yes, we will help with any questions your team may have and ensure that you have all of the information needed to benefit from the tax incentives available in your region.

Do your products ship to my region?

Currently, items in our shop only ship to the USA and Canada. If you are interested in our samples or solar technology, visit the Mitrex Shop.

 

I ordered a sample and I’m done using it! How do I return the sample and get a refund?

The Mitrex samples need to be returned within 60 days of the purchase date. Provided they are returned within 60 days, Mitrex will issue a full refund of the sample fee. To return the sample, Mitrex will send over the return voucher so you can easily ship it back to us. If the sample is not returned, Mitrex will not provide a  refund of the sample fee. If you are experiencing any issues, please contact us.

 

We would like to partner with Mitrex and be a distributor in our region. What criteria do we need to comply with? 

We are always eager to expand and partner with experienced professionals! If you are interested in being an independent partner with us, please contact us for more information.

 

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